Shipping & Delivery Policy

At Sleep Factory International, we take pride in delivering our products with care, speed, and reliability to ensure your comfort journey begins as soon as possible.

1. Shipping Coverage

We currently offer delivery across most major cities and towns in India. For remote or out-of-service areas, our team will coordinate alternate shipping arrangements where feasible.

If you require international shipping, please contact us at [email protected] or via our Contact Us page for a custom quote and timeline.

2. Shipping Charges

• Free shipping is available on some orders across India.

• For bulk or special items (e.g., oversized furniture, customized mattresses), additional delivery or handling charges may apply and will be clearly communicated at checkout or during order confirmation.

• Any applicable charges will be displayed before payment confirmation.

3. Delivery Timelines

• Standard Products: 2-7 business days (depending on your location)

• Customized Products: 5-10 business days (depending on product type and customization level)

• Bulk/Institutional Orders: Timelines will be provided post order confirmation based on volume and destination.

Our logistics partners strive for timely delivery, and you will be notified via email/SMS once your product is dispatched, along with tracking details.

4. Order Tracking

Once your order is shipped, you will receive a tracking link. You can also track your order status in the Track order section of your account dashboard on our website.

5. Delays and Exceptions

While we make every effort to deliver on time, delays may occasionally occur due to unforeseen circumstances such as:

• Natural calamities or adverse weather

• Transportation delays or regional lockdowns

• High-demand seasons (festivals, sales)

In such cases, our support team will keep you updated with revised delivery estimates.

6. Receiving Your Order

Please inspect the package at the time of delivery. In case of any visible damage, tampering, or incorrect item:

• Note it on the delivery slip

• Take photos and notify us within 24 hours at [email protected] or call our customer care number listed on the website

7. Installation Support

For certain products such as beds or adjustable bases, we may provide installation assistance in select cities. This will be communicated at the time of order or delivery. For all other products, easy-to-follow instructions are included.

---

Need Help?

For any shipping-related questions or concerns, feel free to contact our support team at:

[email protected]